Our product is almost the same as the EU/US size, but it still has difference. We have the detail size information, please check the measure the description.
If you are not sure, please tell us your size information.
Please tell us your weight (KG) and height (CM), and even you can tell us your shoulder length, chest and sleep (CM) as you used TOP CLOTHINGS.
Please tell us your waistline and hipline (CM) if your choose Pants
About the shipping
We will send the parcel within 5 days after your payments due to our numerous orders every day, please do not worry.
After we send it, the tracking number will not have shipping information so in time. It needs time to be updated, especially when the parcel was in the customs, we need you to go to customs clearance.
Please check the delivery time, you will get it within this time range, please wait your lovely parcel patiently. and if the time was run out, we will extend it for you.
About the after service
No matter what problem about the quality or shipping problem, please leave message under the order, we will reply at first time and solve it for you. Because you are my valued customer.
If you don’t like the item and make sure the item no quality problem, you can return or exchange your items (Return shipping fee is paid by buyer).
About the feedback
We love every customers, and we will prepare carefully for your package. In the whole shopping time, we will do our best to service for you. If you feel satisfied with us and our item, please help us leave all 5 stars in the feedback.
And please send us the screenshots, you will get the coupon for next order.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of ootdmart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://ootdmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.